Privacy Policy

A legal disclaimer

Privacy Policy​

Effective Date: September 2026

TQZ Tombstones respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, place an order or make use of our services.

TQZ Tombstones processes personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

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1. Information We Collect

Depending on the services you request, we may collect information such as:

• Your name and surname

• Telephone or WhatsApp number

• Email address

• Residential or delivery address

• Billing and payment information

• Information required for invoicing

• Details relating to your tombstone order

• The name, dates and inscription details of the deceased

• Photographs or other images supplied for a tombstone design

• Information contained in messages, enquiries or quotation requests

• Any other information you voluntarily provide to us in connection with our services

We only seek to collect information that is reasonably necessary for us to provide our products and services, communicate with you and manage our business relationship with you.

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2. How We Collect Your Information

We may collect information when you:

• Complete a contact or quotation form on our website;

• Contact us by telephone, WhatsApp, email or social media;

• Request a quotation;

• Place an order;

• Provide information for a tombstone inscription or design;

• Make a payment;

• Visit or communicate with us in person; or

• Otherwise voluntarily provide information to us.

We may also automatically receive limited technical information when you visit our website, such as your browser type, device information, general website usage information and pages visited. This information may be collected through cookies or similar website technologies.

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3. Why We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests;

• Prepare quotations;

• Design, manufacture and deliver tombstones;

• Confirm inscription and design details;

• Communicate with you regarding your order;

• Process payments and issue invoices;

• Arrange delivery or installation;

• Provide customer support;

• Maintain business and financial records;

• Improve our website, products and services;

• Prevent fraud, misuse or unlawful activity;

• Comply with legal and regulatory obligations; and

• Communicate relevant information about our products and services where permitted by law.

We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected, unless permitted or required by law.

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4. Information Relating to the Deceased

Tombstone orders may require customers to provide information about a deceased person, including their name, date of birth, date of death, photographs and other memorial information.

We treat information provided to us in connection with memorial services with dignity and confidentiality.

Where photographs, names, inscriptions or other personal information are supplied to us, you are responsible for ensuring that you are authorised to provide that information for the purpose of designing and manufacturing the tombstone.

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5. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers where this is reasonably necessary to provide our services. This may include suppliers, delivery or installation providers, payment service providers, website or technology providers, and professional advisers.

We may also disclose personal information where required or permitted by law, court order, or another lawful authority.

Where appropriate, we take reasonable steps to ensure that third parties handling personal information on our behalf maintain appropriate confidentiality and security.

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6. Payment Information

Where payments are made through a third-party payment provider, your payment information may be processed directly by that provider in accordance with its own privacy and security policies.

TQZ Tombstones does not intentionally retain complete card details unless this is necessary and lawfully permitted.

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7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and improve the user experience.

Some cookies may be provided by third-party services used on our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

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8. Protection of Your Information

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TQZ Tombstones takes reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration, destruction or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You therefore provide information electronically at your own risk.

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9. How Long We Keep Your Information

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We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, to fulfil contractual obligations, to resolve disputes, or where retention is required by law.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to any legal retention requirements.

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10. Your Rights

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you;

• Request access to personal information we hold about you;

• Request that inaccurate or outdated information be corrected;

• Request deletion of personal information where legally permitted;

• Withdraw consent where processing is based on consent;

• Object to certain forms of processing; and

• Lodge a complaint if you believe your personal information has been handled unlawfully.

We may need to verify your identity before processing certain requests.

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11. Direct Marketing

We may contact you about our products or services where permitted by applicable law.

You may request that we stop sending you direct marketing communications, and we will respect your lawful request.

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12. Links to Other Websites​

Our website may contain links to third-party websites or services.

TQZ Tombstones is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policy of any external website you visit.

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13. Changes to This Privacy Policy​

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legislation.

The updated version will be published on this page with the revised effective date.

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14. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy-related concern, please contact us:

TQZ Tombstones

Email: info@tqzstonemanufacturers.com
Telephone / WhatsApp: +27 82 404 2785
Physical Address: Beyele Location, Ngobo ZA

We will endeavour to respond to privacy-related enquiries within a reasonable period.

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15. Complaints

If you have a concern about how your personal information has been handled, we encourage you to contact TQZ Tombstones first so that we can attempt to resolve the matter.

You may also lodge a complaint with the Information Regulator of South Africa where appropriate.

Information Regulator
Website: inforegulator.org.za
Email: enquiries@inforegulator.org.za
Telephone: +27 (0)10 023 5200

This Privacy Policy should be read together with any other terms, conditions, disclaimers or notices published on the TQZ Tombstones website.